ReadyPulse Presents: Thought Leadership Series on Social Engagement and Advocacy Katie Sobel, Director of Marketing Communications, Plum Organics, spoke to Rachel Carson, Customer Success Manager, ReadyPulse, on November 16, 2012. Third party studies have found that brands have about an average engagement rate on Facebook of around 1%. We don’t necessarily think that this tells [...]
ReadyPulse Presents: Thought Leadership Series on Social Engagement and Advocacy Keith Van Gels, Brand/Social Media Coordinator, Total Hockey, spoke to Rachel Carson, Customer Success Manager, ReadyPulse, on November 14, 2012. Third party studies have found that brands have about an average engagement rate on Facebook of around 1%. We don’t necessarily think that this tells [...]
As part of our Social Media Expert series, we spoke to Melissa Kovacevic, Founder of CommPlan Consulting (www.mkcallcenterimprovement.com). Melissa is a recognized expert in customer service and customer experience strategies and social media. You can reach Melissa via Twitter (@MKCallConsult). She brought up the following points during our discussion. You can watch the video [...]
Here is the second interview in our Social Media Expert series. This time, we are excited to bring you Corinne Cavanaugh, CEO and Founder of Free Seattle Socially, a boutique social marketing agency based in Seattle. I spoke to her today on a variety of topics including how customers should think about utilizing social media [...]
We are excited to bring you ReadyPulse Social Media Expert Series – a series of interviews with social media experts. In today’s interview, I spoke to Merlin U Ward, founder of DripMedia, a marketing services firm based in Pheonix, Arizona. You can follow Merlin at @merlinuward and DripMedia at @drip_media. Please see the video for [...]
